Vancouver ENT Ears, Nose, and Throat ENT Clinic of the Northwest
Ears Nose Throat
October 18, 2008
 
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Office Hours:
Monday-Friday  8am-5pm
Saturday Closed
Sunday Closed
 
Billing Office Hours:
Monday-Friday  9am-5pm
Saturday Closed
Sunday Closed
Contact one of our three convenient locations

Frequently Asked Questions & Answers

Here are several of the most common inquires received. If you have additional questions or concerns, pleasecontactour office so the appropriate staff member can assist you.

Go To: Office and New Patient Questions|Medical Related Questions


Office and New Patient Questions

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Q:

How will I know if my insurance will pay for services performed at Vancouver Ear, Nose and Throat?

A:

We do accept insurance assignments for most of the services performed at Vancouver Ear, Nose and Throat provided you give us complete, accurate insurance information and we are able to verify your coverage before services are completed. In order to keep the costs of medical care low, we ask that you be prepared to pay for office visits, hearing tests, etc. at the time of service, unless your insurance and Vancouver Ear, Nose and Throat have contracts governing those plans.

Q:

I hate to wait. Is there any way to make my check-in go more smoothly at my new patient visit? How long will my initial consultation take?

A:

Please bring your insurance card and any secondary coverage (if applicable). It is helpful if you can hand-carry pertinent medical records from other physicians or facilities (such as chart notes, lab reports, hearing tests, films and other reports). All new patients are asked to arrive 15 minutes early for their first visit, so we can prepare a chart and verify insurance coverage. Most new patient appointments with the specialists at Vancouver Ear, Nose and Throat last from 30- 45 minutes. For an easier check-in, please feel free to download and print out our new patient registration forms and health history questionnaire. Fill these out as completely as possible and bring them to the appointment.

Q:

Can I make my appointment by computer or should I call in?

A:

Please contact our office by telephone to schedule your appointment.
Our office hours are Monday through Friday from 8AM to 5PM. One of our highly professional staff members, will be glad to make an appointment for you when you call 360-256-4425 for Vancouver or 360-636-4469 for Longview.

Q:

Besides the clinic offices, what other kinds of facilities does Vancouver Ear, Nose, and Throat have?

A:

Vancouver Ear, Nose, and Throat as two on-site state of the art Outpatient Ambulatory Surgery Centers located in Fishers Landing and Salmon Creek. These Surgery Centers have two operating rooms, each with their own recovery room, and waiting rooms.
At the Salmon Creek location, a fully functional Balance and Dizziness Center offers screening and diagnostic services for functional mobility, strength testing or screening and computerized balance testing.



Medical Related Questions

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Q:

Can Vancouver Ear, Nose, and Throat specialists diagnose and treat my seasonal and year-round allergies?

A:

Yes, the Vancouver Ear, Nose, and Throat allergy clinic can diagnose and manage all of your ear, nose, and throat-related allergies.
Our staff of allied health professionals includes licensed and experienced allergy nurses who are a vital part of our healthcare team.
Under the supervision of a physician, the Vancouver Ear, Nose, and Throat allergy clinic responsibilities include the performance of skin endpoint titration with allergenic extracts to determine patients allergy sensitivities, the preparation of antigen dose vials, and the injection of patients with antigens for allergen immunotherapy.

Q:

I am told that I snore heavily and sometimes stop breathing in my sleep. What is this and what treatment can be given by Vancouver Ear, Nose and Throat trained specialists?

A:

Snoring occurs when floppy tissue in the airway relaxes during sleep and vibrates. Most snoring is caused by an enlarged soft palate and uvula at the back of the mouth, although the tongue, tonsils, adenoids and congested nasal passages can also contribute to the sound. Snoring can disturb sleep patterns and deprive the snorer of appropriate rest. When snoring is severe, it can be associated with long-term health problems, including obstructive sleep apnea.
Surgical procedures can be performed to aid patients with obstructive sleep apnea, but there are other ways to reduce or stop snoring, such as Somnoplasty and the Pillar Procedure.

Q:

I am experiencing a decrease in my hearing, can Vancouver Ear, Nose, and Throat service my audiology and hearing aid needs?

A:

Yes, Vancouver Ear, Nose, and Throat have qualified professional audiologists and with supervison from the physician, this physician-audiologist team is trained to diagnose, manage and treat hearing or balance problems for individuals from birth through adulthood.
The audiologist provides a full range of diagnostic services. Below is a list of the most common diagnostic test.

  • Comprehensive audiogram – identifies the type and degree of hearing loss.
  • Tympanogram – evaluates how well the ear drum is moving; often recommended in children with chronic ear infections or fluid behind the ear.
  • Auditory Brainstem Response (ABR) – determines the health of the hearing nerve; often recommended if one ear has better hearing than the other or for ringing in the ears (tinnitus).
  • Electronystagmography (ENG) – assesses dizziness and balance disorders.
  • Electroneuronography (ENOG) – assesses the facial nerve function in cases of facial nerve paralysis or Bell’s palsy.
  • Electrocochleography (ECOG) – similar to the ABR but looks at a different part of the hearing nerve, used in the diagnosis of Meniere’s Disease.
If hearing loss is present, first see the Otolaryngologist for proper treatment or surgery. There are professional audiologists at all of our locations to assess hearing loss and determine if a hearing aid will resolve the problem. Most major hearing aid brands are sold and maintained in our quality hearing aid departments.
Q:

Besides the clinic offices, what other kinds of facilities does Vancouver Ear, Nose, and Throat have?

A:

Vancouver Ear, Nose, and Throat as two on-site state of the art Outpatient Ambulatory Surgery Centers located in Fishers Landing and Salmon Creek. These Surgery Centers have two operating rooms, each with their own recovery room, and waiting rooms.
At the Salmon Creek location, a fully functional Balance and Dizziness Center offers screening and diagnostic services for functional mobility, strength testing or screening and computerized balance testing.

Q:

I just finished with a severe cold and now I feel stuffed up and my nose still feels irritated. What could this be?

A:

This may be a sign of sinusitis. Acute sinus infections produce nasal obstruction and offensive nasal or postnasal discharge. This nasal obstruction may be a sign of nasal polyps. A polyp removal can be performed during endoscopic surgery. Acute sinus infection generally responds to antibiotic treatment; chronic sinusitis usually requires surgery.

Q:

Lately, I've experienced acute ear pain and trouble hearing.What could this be?

A:

This could be an acute or chronic middle ear infection. The causes can be from bacteria (or viruses) that enter from the nose or throat and ascend the eustachian tube to reach to middle ear. The prominent symptoms are an earache associated with a feeling of pressure and blockage in the ear and muffled hearing. Two tests that may be performed by the otolaryngologist are an audiogram and a tympanogram. The doctor may prescribe an antibiotic and an antihistamine or decongestant or a combination. In chronic situations or if the ear infection does not clear up with medication, further treatment may be recommended by your physician.



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